HS
HappySellers

Privacy Policy

1. Introduction

HappySellers and its parent company, subsidiaries, and affiliates (collectively, "Company," "we," "us," or "our") are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our Software as a Service (SaaS) platform, mobile application, website, and related services (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, business name, and billing details when you register or subscribe.
  • Marketplace Credentials: API keys, tokens, or login credentials required to connect your e-commerce marketplace accounts (Amazon, Flipkart, Myntra, Meesho, etc.).
  • Business Data: Order data, product listings, reconciliation data, shipping information, and other operational data processed through the Service.
  • Communications: Information you provide when you contact our support team, submit feedback, or participate in surveys.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, browser type, unique device identifiers, and mobile application version.
  • Usage Data: Features accessed, actions performed, timestamps, frequency of use, error logs, and performance data.
  • Log Data: IP address, access times, pages viewed, referring URLs, and other standard server log information.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect analytics data.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, maintain, and improve the Service;
  • To process transactions and manage your subscription;
  • To connect with and retrieve data from your e-commerce marketplace accounts;
  • To provide customer support and respond to your inquiries;
  • To send you service-related notifications, updates, and administrative messages;
  • To send marketing communications (with your consent, where required by law);
  • To monitor and analyze usage patterns and trends to improve user experience;
  • To detect, prevent, and address technical issues, fraud, and security threats;
  • To comply with legal obligations and enforce our Terms and Conditions.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating the Service (hosting, payment processing, analytics, customer support), bound by confidentiality obligations.
  • Marketplace Integrations: With e-commerce platforms as necessary to provide the Service functionality you have authorized.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Protection of Rights: To protect the rights, property, or safety of the Company, its parent company, our users, or the public.
  • Business Transfers: In connection with any merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage and Security

We implement industry-standard technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. The Company, its parent company, and affiliates shall not be liable for any unauthorized access or data breach beyond the extent of our implemented security measures.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Upon account termination, we will delete or anonymize your data within a reasonable timeframe, unless retention is required by law.

7. Your Rights

Subject to applicable laws, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
  • Objection: Object to the processing of your information for certain purposes.
  • Data Portability: Request transfer of your data in a structured, commonly used format.
  • Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies Policy

We use cookies and similar tracking technologies to collect and track information and to improve the Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the Service may not function properly.

9. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to the website with an updated "Last updated" date. Your continued use of the Service after any modifications constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: